Spotfire® for Telecommunications

Keep your customer experience edge in a competitive market

Maintain and grow your customer base with Spotfire

Telecommunication analytics is your key to knowing how well your network is satisfying customers and potential customers. With Spotfire advanced analytics, your organization can develop more innovative services, better manage network operations, decrease customer churn, and improve marketplace knowledge.

Use telecommunications analytics to improve customer experience and optimize operations

  • Increase customer loyalty icon

    Increase customer loyalty

    With your trusted data, analytics and machine learning techniques can deliver the ultimate customer experience. Track customer journeys, deliver personalized offers, and trigger next best actions to establish emotional connections to your brand.

  • Improve operational excellence icon

    Improve operational excellence

    Transform using streaming analytics and real-time intelligent decisions that catapult business performance to a new level. Empower your workforce with fast insights based on predictive analytics. Immediately detect and take actions against fraud, network anomalies, and customer churn. Assure offer and price personalization and higher levels of service.

  • Gain insight into capacity forecasting icon

    Gain insight into capacity forecasting

    One of the main goals for telecommunication operators is to obtain visibility into how your customers are utilizing your network. With that visibility, you can identify potential new product offerings, properly utilize your resource investments and detect trends before your competition, ultimately helping you achieve customer satisfaction and maintain market advantage.

  • Maintain your customer base icon

    Maintain your customer base

    With Spotfire, you can take data from multiple sources such as network, device, and configurations, and combine them into a comprehensive real-time view of network operations. This enables instant situational awareness of the state of operations. With that insight, you can see where “at risk” customers are likely to churn and initiate targeted marketing campaigns designed to retain them.

Customer stories

Algar company logo

Algar Telcom uses trusted business intelligence to create a center of excellence

Better decision-making on resource capacity, usage, and demand production

With Spotfire, Algar Telcom created a centralized view of KPIs and analytics for enterprise-wide collaboration and operational excellence.

Read customer story

Algar Telcom uses trusted business intelligence to create a center of excellence

Explore Spotfire Telecommunications

Live telco campaign monitoring demo

Live telco campaign monitoring demo

Interact with live dashboards that monitor, in real time, campaign offers made to customers

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Customer analytics demo

Customer analytics demo

Produce actionable consumer insights using intuitive, interactive sliders, filters, and visualizations

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Sales and marketing demo

Sales and marketing demo

Increase market share by identifying and targeting the highest-value customers

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Ready for advanced solutions for telecommunications?